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Then, in Casebook, CTRL+V to paste the script into your notes.
Housing, generic script Q’s:
Has the client contacted us or anyone else about this before:(If yes state who)
Is there any conflict of interest? (If ‘yes’ state name or N/A)
Has the client confirmed they have access to the internet access and can use it?
Has the client confirmed they are able to read and act on information on the internet or by email?
If ‘no’, is there anyone else who can support client with this?
Assess client’s overall communication skills (with or without email access can client write letters, cope with forms)
Is client vulnerable in any way (mental or physical problems, educational difficulties etc.)?
Profile & Consent:
Has the client given permission to record details today?
Has the client given permission to share details with research partner? OR Client wishes to remain unnamed and was given their Client Reference Number? (delete whichever is not applicable)
Check client profile details and update if necessary – record information
Update special category consents
Client details
What benefits are you receiving at the moment (ensure added to profile)?
Is anyone else in your household receiving benefits?
Do you have any children dependent on you (number and ages)
Details about the issue
Name of Landlord – CONFLICT CHECK – do they live in the same property?
What is the problem with your housing?
Homelessness
Are you homeless, threatened with eviction or have to leave your home for another reason (e.g. domestic violence)?
Are you threatened with eviction within 28 days?
Where are you living now?
How long have you lived in this area?
Do you have any letters/correspondence with you?
Is there an emergency, e.g. court dates, eviction notices, court warrants, threat of violence from somebody?
If you have a tenancy, is it fixed term (and how long)?
Do you have any dependent children living with you?
The rules are different for some people who are not British nationals – does that apply to you? If client is an asylum seeker – full interview.
Are you receiving/ housing benefit/housing costs in UC or have you applied for it?
What have you done so far?
Have you been in touch with the local authority homelessness unit and what was their response?
Have you had a decision letter from them and what did it say?
What have you done in response to that so far?
What are you hoping we can do for you?
Possession
Have you received a possession notice or a notice to quit?
Have you received a claim form?
Is there a date for a court hearing? (When?)
Has there been a court hearing? (What was the outcome?)
Have you received a ‘warrant’ or notice of eviction letter from the court?
Are the bailiffs due to come? (When?)
Why is your landlord or lender seeking possession?
What have you done so far?
What are you hoping we can do for you?
Disrepair / Neighbours
What is the problem with your housing?
What have you done so far?
What are you hoping we can do for you?
For all areas
There is legal protection if you are treated unfairly because of your race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation? If yes – full advice interview.
Other issues to check for
Debt
Housing benefit
Relationship breakdown
Domestic violence
Key dates to record
Date of start of tenancy (approximate OK)
Date of start of mortgage (month/year OK)
Date of receipt of claim form
Any court hearing dates
Any eviction date (bailiffs)
Date of S184 letter
Time limits
Review homelessness decision – three weeks
14 days from receipt of claim form to complete and return defence form.
Information Sources
Next steps
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