Resources by issue: Consumer

Advicenow guides are easy-to-read and practical. They explain what you need to know, where you need to go, and what you need to do to solve your problem.

Citizens Advice Consumer Helpline

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

Chelmsford Library

Mon 10:00 - 12:00: Legal support
Tue   10:00 - 12:00: Parental support
Wednesdays once a month topic varies
Thu 10:00 -12:00: Budget and money support.

Information not validated see https://www.facebook.com/118429971646440/posts/1434702936685797/

Research Institute for Consumer Affairs

Consumer research focussing specifically on issues of concern to disabled and older consumers. RICA was founded through Consumers Association, publishers of Which? but is now an independent charity.

Chelmsford office – Essex County Council, Trading Standards, CG32 County Hall, Market Road, Chelmsford CM1 1QH